Frequently asked questions

How to book?
We currently accept online appointments only, please visit our booking site.

You will need to choose the service, lash artist and availability and enter all the necessary information to book your appointment. You will then agree to our cancellation policies. The card information will be held on file and won’t be charged unless the appointment is canceled within less than 24 hours in advance. Confirmation email will be sent shortly and email and text reminders will be sent a day before the appointment.

If you need to change your appointment you can do it using the confirmation email or call / text us. If you have a trouble booking online call /text us and we will guide you through!

How to prepare for lash extensions appointment?
Come in with clean lashes. Don’t use natural oils directly on the eyelashes, waterproof mascara or eyelash curler for 2 days prior to the appointment.

Remove contact lenses before your appointment.

Arrive on time so the consultation as well as the process will not be rushed.

Stay away from caffeine and prepare to relax for 2 -2,5 hours. Feel free to bring your headphones with your favorite playlist.

Are eyelash extensions safe?
We are highly experienced and provide impeccable seamless application, perfectly isolating every lash. Our job is to maintain the health of the natural lashes while enhancing the look. We use high quality synthetic eyelash extensions and Latex/Formaldehyde free, medical grade glue. We source the best products from all over the world. We simply learn from the best and we buy from the best. Among our favorite brands are Deseyener, Lash Makers, LashBox LA. Please inform us about any allergies and sensitivities prior to your lash appointment. Patch test is recommended and can be scheduled 3-7 days before the appointment.

What is the procedure?
You will come in to our cozy studio with spa music on to have a relaxing time while we do our job. Consultation is given to determine your desired look. It is totally customizable so it is important for us to understand your preferences as well as your lifestyle. During the application process some clients like to catch up with some sleep and others like to chat. We apply extensions on every natural lash except for the baby-lashes that need more time to grow.

The procedure takes around 1,5 - 2,5 hours depending on the style you choose and the amount of natural lashes.

What is the maintenance?
It is important to keep your lashes free from water, steam and sweat for the first 24 hours. After 24 hours: wash your lashes daily using Lash Cleanser, don’t use oily products, strip lashes or mascara to help the extensions last longer. Brush them every day and avoid rubbing and pulling them.

How long do lash extensions last?
A full set will last 4-7 weeks depending on the amount of the natural lashes (the more natural lashes you have - the more extensions are applied), natural lash growth cycle and the maintenance. Refills are required every 2-4 weeks to maintain the original look.

What is the Cancellation Policy?
Riviere Lash Studio enforces a cancellation policy on select services and reserves the right to charge a cancellation fee for any no-shows and late cancellations. If you cancel your appointment with less than 24 hours notice you will be charged 100% of the service, no-shows or last minute cancellations are charged 100% of the service. Note that you are considered a no-show if you are more than 15 min late for your scheduled appointment, and it is up to the business to decide whether the fee is applied.The cancellation fee is only charged if you violate the terms of the cancellation policy. If you show up to the appointment on time or cancel 24 hours before your appointment on your confirmation page, no cancellation fee is withdrawn from your account. As the fee is not charged for successful appointments, you will be expected to pay for your appointment in full once the service is completed.

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